How Do I Troubleshoot My AT&T Modem?

How do I reboot my modem?

To reboot a modem:Unplug the power and Ethernet cables from the modem.

Wait 2-3 minutes for the modem to fully power off.

Reconnect the power and Ethernet cables to the modem.Wait for the Internet light to turn solid, then check if the Internet is working properly..

What happens if I reset my AT&T router?

Whether you’re troubleshooting or setting up a new network, factory resetting your router or modem is sometimes necessary. AT&T U-Verse users can reset their devices to factory default, as well. Resetting your device will erase data like your WiFi name and password.

Why is my internet not working?

There are a lot of possible reasons for why your internet isn’t working. Your router or modem may be out of date, your DNS cache or IP address may be experiencing a glitch, or your internet service provider could be experiencing outages in your area. The problem could be as simple as a faulty Ethernet cable.

What is wrong with AT&T stock?

Despite its nearly 7% dividend yield, AT&T stock has dropped well over 20% in 2020 as the company’s increasing debt has deterred many investors.

Why is my internet not working AT&T?

Power cycle (reboot) your AT&T gateway – Unplug the gateway from the power outlet in the wall and wait two minutes before plugging it back in. … Check your cables – Verify that all physical connections to your AT&T gateway and computer are in place (e.g., phone line, power cords, ethernet cables).

How do I reset my AT&T modem?

Restart your gateway or modem manuallyUnplug the power cord from the back of your gateway or modem. … Wait 20 seconds.Put the internal battery back in, if you have one.Plug the power cord back in. … Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.Mar 3, 2021

How do I fix my AT&T service?

Visit the Troubleshoot & Resolve Tool You may need to sign in to your myAT&T account. Visit If the device you’re troubleshooting isn’t presented, select Change and choose the correct device. Select a Service-Related or Device-Related Issue from the list.

How do I check my AT&T Internet outage?

Tell us your address and we’ll check for outages in your area….Find outages in your areaU-Verse TV.Internet.Wireless.

Why is my DSL Internet not working?

If the « DSL» light is off or flashing: Make sure that the DSL modem’s phone line is properly connected to a wall telephone jack. Also make sure that the telephone line connected to the modem is not plugged into an extension. … The DSL modem can get a signal even if no computer is connected to it.

What do lights on ATT modem mean?

The power status lights on your Wi-Fi® gateway indicate: Green: The gateway is powered on. Flashing green: The gateway is starting….Learn the meaning of your Wi-Fi gateway lights.Status lightStateDescriptionBroadband 1 & 2Flashing greenThe gateway is trying to connect to our network.26 more rows•Jun 23, 2020

What lights should be on AT&T modem?

Learn about your modem status lightsStatus LightStateDescriptionPowerSolid RedPower on/self-test failed or modem has malfunctioned.EthernetOffNo Ethernet connectivity or modem is off.Solid GreenA device is connected by Ethernet to the modem.Flashing GreenTraffic between connected device and modem.17 more rows•Mar 3, 2021

How do I fix my AT&T modem?

Reboot your gateway or modem manuallyUnplug the power cord from the back of your gateway or modem. If you have: … Wait 20 seconds.Put the internal battery back in, if applicable.Plug the power cord back in. … Wait up to 10 minutes for the gateway or modem to reboot and your Broadband light to blink green.Mar 11, 2019

How long does it take ATT to fix an outage?

When I called yesterday, I was advised that outages are typically resolved within 24 hours.

Why does my AT&T modem keep disconnecting?

One of the most common reasons your AT&T internet keeps disconnecting is weak network signals. The strength of your in-home Wi-Fi network signal determines the performance of your wireless connection. Lacking signal range is often the cause of an unstable internet connection.

How do I fix slow AT&T Internet?

Try these six troubleshooting steps to fix common causes of slow internet….Close Bandwidth-Sucking Background Apps.Rule Out Problem Devices. Just like you tested apps to isolate the problem, test different devices. … Rethink Your VPN. … Troubleshoot Your Wireless Router. … Investigate Your ISP. … Upgrade to a Better Plan.Jun 25, 2020

How do I test my ATT modem?

Launch the AT&T recommended speed test site at your AT&T e-mail address to help us improve our service (optional)Click the START TEST button.Allow 30-60 seconds for your test results.Review the Download and Upload speed then compare it to your subscribed speed.More items…•Feb 26, 2015

What lights should be on my router?

On a router Most routers have a single light dedicated solely to the status of the internet connection. … In most cases, this light needs to be lit solid (white, green or amber) or flashing to show that internet activity is happening.